At Coneix we have developed a tool that allows you to manage any incident, request or suggestion through the same software. With the aim of facilitating the management of our clients and the direct communication with us, at Coneix we are working to offer improvements to our system.
We have a manual for our clients, although this is a user-friendly and intuitive tool. First of all, the ticket must be created, starting session with the user and own password. At this point, it will be necessary to choose what type of management we need (technical incidence, new development, training, other configurations or suggestions for improvement) and which is the priority of the application.
The tool allows you to track the ticket and edit its details or expand its information if the technical staff requires it.